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Hydroxatone Complaint - Did not let me know I would have to pay for product, said that I would have to pay $1.99 for postage - hydroxatone
Complaint
Hydroxatone was advertised and it stated that you would have to pay only$1.99 postage they have already taken $69.95 out of my account and are due to take another $69.95 in September and will send it every month which I never asked for, I am an old age pensioner so I cannot afford to pay this money, they have my bank details so I afraid that they will continue to take it from my account. They have stated that I can cancel it but I cannot get through to them as I need an number when I am sending the product back and I cannot get it perhaps ye can help me.
Comments:
Posted by spiderman2 on 2011-09-03:
http://www.hydroxatone.com/customer_support
Here is the link to their customer service for what its worth. I would close my checking account at the bank and open a new one, possibly with another bank to guarantee that they don't have access to your money. Refuse any further shipments and call and email until you get a response from the company. Document everything that is said and who you spoke to. Most importantly, please remember anything that is "free" should not require a credit card number. Also, if you are going to give someone a number, please do NOT give them the number associated with your checking account. You are opening yourself up to a world of heartache by doing this. Good luck.
Here is the link to their customer service for what its worth. I would close my checking account at the bank and open a new one, possibly with another bank to guarantee that they don't have access to your money. Refuse any further shipments and call and email until you get a response from the company. Document everything that is said and who you spoke to. Most importantly, please remember anything that is "free" should not require a credit card number. Also, if you are going to give someone a number, please do NOT give them the number associated with your checking account. You are opening yourself up to a world of heartache by doing this. Good luck.
Posted by Jenny Harrod on 2013-05-17:
it has happened to me too, went to the website for the free trial with postage for $1.99. but the end amount almost $200.00. I phoned the customer service to have this cancelled but my credit is showing the are deducting the amount. This is not a good company. They are not upfront about everything. can somebody do something about this. many people are going to be out of pocket because of this underhanded lot of people.
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