Home Depot Complaint - Home Depot Roofing Alert
A Home Depot roofing salesman came to my parent's home yesterday, 09/02/2011. I sat in the other room as the salesman spoke with my elderly parents, 92 and 85. My parents did not sign a contract with the representative after I convinced them to get other quotes.
The long and short of it is that the guy was a con-man. He spoke of peace of mind, the reputation of The Home Depot, the large number of shady, non-licensed roofing contractors in the state of RI, etc. He had a binder filled with the names of non-licensed companies in the state of Rhode Island. He also spoke of being a family man, his church and his parents.
He quoted $14,000 to re-roof my parents house. Knowing that the price should be in the $400 a square neighborhood I was shocked when I heard the $14,000 figure, getting up and going into the other room to join them. (I try and give my parents a sense of self-reliance.) The roof is 15 square, the price should have been in the $6000 range. I said nothing about the price to the salesman, just made sure they did not sign a contract.
The salesman realized he was not going to make a sale at $14,000 so he lowered the price by $800, saying that he would give them the Architectural Grade shingle for the same price as the, "entry," shingle, saving them $800. The two types of shingles are the same price, he simply raised the price on one to discount later in the pitch. Still sensing no sale, he offered a 10% senior discount and 12 months interest free, along with a great deal on the HD credit card. The sales representative would not leave the written quote unless they signed that day.
Reading other similar Home Depot roofing reviews, many as far back as 2003, it is obvious that these very shady sales practices have been going on for a very long time. It is hard to imagine that HD is not aware of what is going on, if not outright encouraging such behavior.
Stealing is bad, we all agree, but preying on the elderly doesn't get much lower.