Frontier Complaint - Incorrect billing
We notified Frontier that as of March 12th of this year we are canceling
both internat and phone service with them going to another carrier. We
had the other provider hook up as of the 13th of March.
As of that date we no longer had service with Frontier.
In April we received a bill which was correct and we paid the final bill in full early.
Since that time we have had all kinds of bills being issued to us for internet and also phone. We have called every time we got a bill and they said it would be taken care of. One of the many calls we made the customer service person said that they now owe us 175.51 and we would be issued a credit in July. That paper work wasn't made out to correct the previous errors.
We kept still getting bills and I finally sat down and wrote to their Manager by certified mail all the info they needed to take care of the issue. About 2 weeks after that we finally got a bill which stated that the balance was now 0. Several days later we received a check in the mail for the credit they said was due to us.
I thought that our problem was finally resolved however now we are getting
bills once again that we owe them over 200.00. Again, they are billing us for services we don't have with Frontier.
This is one screwed up company. I am now at my whits end and am planning to
notify the Attorny general of our State of their practices.