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FTD Informative - FTD is a rip off - Deceptive flower delivery & terrible customer service

Deceptive flower delivery & terrible customer service
Review by yackie2 on 2011-09-04
I ordered flowers on Thursday 9/1/11 for a funeral on 9/2/11, I received an email from FTD stating my flowers had been delivered to the funeral home. My daughter called me at work 45 minutes before funeral - the flowers were not there. I called FTD & was given the run around, told my flowers were there, etc then put on hold. After holding for almost 15 minutes I hung up. Emailed them & told them I expected a refund. 24 hours after I had both emailed and called the company received email flowers had not been delivered. I called FTD this morning and spoke with another customer service person and given excuses, after demanding to speak with a supervisor I was given to someone who was very unprofessional. I hung up and called my credit card company and requested they reverse charges. 2nd time in ten years FTD has charged me for something that they cheated me out of and THE LAST TIME. DON'T BUY FROM FTD, after researching complaints online about FTD - they are poor substitute for flower delivery and very dishonest.
Comments:
Posted by Skye on 2011-09-04:
An option to keep in mind, is to call the funeral home, and ask them who their florist is that they use. This way they will be sure to get your flowers delivered in a timely manner, and avoid the headache FTD caused you during the loss of a loved one.


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