The Home Depot Complaint - Wood Flooring
OAKVILLE, ON -- The Home Depot installed Bruce Hardwood in three rooms in my house about 4 years ago. After a while I started to notce footprints on my dining room floor when I reported this to The Home Depot they sent an independent company to check the floor. The result was that they said I have used something on the floor to cause this and they will give me some board to replace the ones that are defective but they can not guarantee they will match and I will have to have them installed myself at my own cost, I have only ever used a dry swiffer cloth on the floor and no one seems to be able to tell me what I am supposed to have used on it, as you can imagine I ame not very happy with The Home Depot and will not be purchasing anything else from there. I suggest before you buy anything from The Home depot you find out about their warranty and get it in writing in advance because the idea they give you of 100% customer satisfaction is not true.
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