North American Airlines Complaint - Airline Re-Routes Flights
OAKLAND, CALIFORNIA -- Be warned before booking with this airline. Their fares are good -- substantially below other major carriers. However, it is my opinion that they will not hestitate to re-route your flight in order to maximize passenger load. We booked a non-stop roundtrip from Oakland to Maui. Would not have considered anything but non-stop because we were traveling with infant. We were advised a few months before trip that our return flight had been re-routed through Honolulu. I requested, but was not given, explanation. We decided to switch flights and return a day earlier in order to get non-stop. The day of flight, the plane experienced mechanical problems. The delay was substantial. I believe this was due in large part to this new, relatively smaller carrier not having many, if any, extra planes (another reason to strongly consider major carriers). I wrote company TWICE to try and get explanation for re-routing of original flight. All they did was defend handling of the mechanical issue. No explanation of re-routing has ever been given.