Target Mountain View Complaint - Terrible service for toy return...employee opens toy and accuses me of opening it!
So I go to return a single toy @ the target in mountain view on showers. I take the toy out of the bag and give the employee the receipt. He starts to examine it and sees the bottom where the plastic bubble connects to blister has a slight detachment and sticks his nails and fingers and pries open the toy a more so on the bottom and corner. After which he tells me since this is a collectible that is is opened. HE JUST OPENED IT HIMSELF! What an idiot. I have to tell him that he just did it himself because all the deluxe transformers on the blister cars are like that, meaning the bottom has a slight space where the factory machines don't completely seal it. Its very small, yet he had torn it open with his nails. Anyone would have seen that all the tape and glue on sides and top were all intact and the insides were untouched. So he gets on the walky and calls for a supervisor or something. _ wait and it takes forever. He finally gives up and decides to do the return, either cause he knows he opened it or cause of the. long line forming behind me. Then he can't find it on my receipt despite it clearly being on there and calls a manager again. Finally, one comes, and she says I returned it already which I haven't. I had bought 3 of the same toys just different characters, and had returned 2 the day before, so there was still 1 more on the same receipt that hadn't been returned. The stupid employee, he mentions its open, and again I have to tell her I never opened it, and the employee had done that himself. They tried to do it as a no receipt return but said I would lose 2 bucks. I said, I paid 11.99 so why should I lose money when it is clearly on the receipt?! Anyways, I wasn't going to take the toy back since the stupid employee had opened it, and luckily I had another receipt on me of another same toy(again, different character), so I used that to do the return. I didn't want to use that receipt because that was for a purchase I made more recently. I may try to return the actual toy from that receipt I used with the older receipt they reefused to use, despite it not being expired, just out of principle. In the end, the employee was. A pure idiot for acusing me which I took great offense when in fact his ignorance cause himself to stupidly open a toy that was never opened in the first place. And lastly the onability to return my toy even though it so clearly is on the receipt is utter nonsense. They don't want you to return and treat you like a common criminal, then try to steal 2 bucks by saying they can return it with my id. Some of the worse customer service I have ever experienced.
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