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Hydroxatone Complaint - Not Enough Info - Hydroxatone Cream
Hydroxatone Cream - Complaint
Like others I was given to believe the cream was on a free trial, and if I liked it I would order more, so I was surprised to read on the invoice that after 30 days they were going to take the cost £140, so I too have cancelled my card. Ive tried phoning them but it seems they are having problems with the phone. And I have emailed them and nobody has got back to me.
Comments:
Posted by Alain on 2011-09-06:
You might try posting a complaint at http://ftccomplaintassistant.gov
It probably won't stop Hydroxatone since they have been doing this ploy for a while and, as long as their lawyers are good and consumers keep sending them money for this worthless junk, they'll keep on selling this stuff. However, it will eventually at least make things inconvenient for them when and if the government ever decides to look into their sales tactics.
It probably won't stop Hydroxatone since they have been doing this ploy for a while and, as long as their lawyers are good and consumers keep sending them money for this worthless junk, they'll keep on selling this stuff. However, it will eventually at least make things inconvenient for them when and if the government ever decides to look into their sales tactics.
Posted by Hydroxatone Support on 2011-09-30:
Hi there.
Hydroxatone offers a risk-free trial. We do this to give customers a chance to try our products before buying them. We are sorry your experience was not what you expected and we really hope you give our products another chance. Our risk-free trial comes with a 30 day money back guarantee. This means, if you aren’t satisfied with your results, you can call our customer service and return the products to avoid being charged for the merchandise.
We’re also sorry that we have been experiencing some difficulties with our international phone lines. This issue has been resolved. If you have any further questions please, please contact us using the information below:
USA/Canada (800) 672-2259 (8 am – 10 pm EST)
Australia (0011) 800-2358-7491 (24 hours)
New Zealand (00) 800-2358-7491 (24 hours)
Great Britain (00) 800-2358-7491 (24 hours)
You can also email me directly at socialmediasupport@hydroxatone.com to let us know how we can help.
Please note that some mobile phone carriers do not allow toll free 800 numbers to the USA to connect. We suggest using a landline if you are having trouble with your mobile carrier.
Hydroxatone offers a risk-free trial. We do this to give customers a chance to try our products before buying them. We are sorry your experience was not what you expected and we really hope you give our products another chance. Our risk-free trial comes with a 30 day money back guarantee. This means, if you aren’t satisfied with your results, you can call our customer service and return the products to avoid being charged for the merchandise.
We’re also sorry that we have been experiencing some difficulties with our international phone lines. This issue has been resolved. If you have any further questions please, please contact us using the information below:
USA/Canada (800) 672-2259 (8 am – 10 pm EST)
Australia (0011) 800-2358-7491 (24 hours)
New Zealand (00) 800-2358-7491 (24 hours)
Great Britain (00) 800-2358-7491 (24 hours)
You can also email me directly at socialmediasupport@hydroxatone.com to let us know how we can help.
Please note that some mobile phone carriers do not allow toll free 800 numbers to the USA to connect. We suggest using a landline if you are having trouble with your mobile carrier.
Posted by MRM on 2011-09-30:
When giving credit card numbers online, try to use a credit card that offers pseudo numbers so that the number can only be used one time.
Posted by Old Timer on 2011-09-30:
Hydroxatone Support, you can't hide the facts:
1. You put people on well hidden auto ship programs at $80.00 a month and more.
2. You make it impossible for people to cancel and return within the return window.
3. You ship the trial product after the trial period has expired.
4. You answer the ordering phones in seconds. While letting people sit on hold for hours for customer service.
5. Your CSR's are often rude and offshore non English speakers.
There is more, but you see that no one is fooled anymore.
1. You put people on well hidden auto ship programs at $80.00 a month and more.
2. You make it impossible for people to cancel and return within the return window.
3. You ship the trial product after the trial period has expired.
4. You answer the ordering phones in seconds. While letting people sit on hold for hours for customer service.
5. Your CSR's are often rude and offshore non English speakers.
There is more, but you see that no one is fooled anymore.
Posted by JISCal1 on 2011-09-30:
Best answer, OT!
Posted by Wally86 on 2011-09-30:
Why do people fall for this scam?
Posted by JISCal1 on 2011-09-30:
Who knows, Wally. Anytime a company wants a credit card number for a free trial, RUN AWAY! Run fast!
Posted by Skye on 2011-09-30:
If it was truly free, you would not be asked for a credit card number. They would send you the free trial sample, COD, and this way all you would have to pay for are the shipping charges when the item is delivered. That's how a reputable company would do business.
Free means free. Asking for a credit card number is the first red flag it's not a free offer.
Free means free. Asking for a credit card number is the first red flag it's not a free offer.
Posted by Old Timer on 2011-09-30:
Spot on reviewers, credit card number means they are going to be wanting to ding it as much as they can until caught.
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