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Macys Complaint - Very Poor Customer Service
Complaint
I was shopping at Macy's at Lenox in Atlanta this weekend. I would think that the principle way to bolster sales in this economy would be to have excellent customer service. I received just that in every department except shoes. Looking through the sales merchandise, the racks had the names of the employees responsible for each rack. This was insane. It's not like they were wearing shirts with their names on them. You can't see name tags until you get right up to a person. I waited in line for 10 minutes at the "customer service" counter in shoes just to be told to "go ask someone over there." She pointed into a crowd of people. I just left. To add insult to injury, I stopped down in the full-price shoes just for a second and clerks were so eager to help with these shoes but the sales racks "weren't their department." I spent $300 Saturday but none on shoes.
Comments:
Posted by Justice-4-All on 2011-09-05:
I like shopping for footwear in stores dedicated solely (no pun intended) to shoes. That way, they are all familiar with the product.
Posted by Skye on 2011-09-05:
I'm sorry to hear this. I've only had nothing but the best customer service from Macy's, including the shoe department.
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