Uniworld Cargo Shipping Lines Complaint - International Movers
NORTH BERGEN, NEW JERSEY -- I recently shipped some things from the US to Australia and had a very unsatisfactory experience with the shipping company, and would like to let other people know to avoid that company. While they did not do anything bad to my possessions or me, I found them very frustrating to deal with, and I felt I was deliberately misled on several points.
While the company was excellent prior to collecting my goods, I found it very difficult to get information out of them after my goods had been picked up as they did not respond to queries afterwards. They sent their invoice by e-mail, but I never received. Despite queries from me it took a month for them to resend that invoice, resulting in late payment and financial penalties on me. I requested a receipt, which was also e-mailed, which was the invoice with “paid” written across the corner, and because payment was made in two installments (deposit and balance) the “receipt” reports the total as the invoiced final balance, not the total paid. Sounds like a nothing matter, but it has caused a lot of difficulty getting reimbursed for travel expenses by my employer, who.
Uniworld quoted a price for a particular volume, and the per cubic foot charge. The per cubic foot charge quoted was much cheaper than any other company, so I selected Uniworld even though they estimated my goods would take up a larger volume. I was then charged for the estimated volume, despite it saying on the contract and me being assured verbally and in writing that the final amount due would depend on the volume as assessed after my goods were picked up. The Australian company shows I had 109 cubic feet; I was charged for 200 cubic feet, almost twice as much. Presumably 200 cubic feet is half a container, and they only sell by the half or full containers. At no point was I told that, I’m just making a guess as I haven’t received a response from the company when I questioned it.
The service I paid for was supposed to include unpacking: reassembly of furniture and taking away packing materials. That did not happen. The Australian company that my goods were handled by told me that many of their other clients had also had trouble with this shipping company. They tried to contact Uniworld cargo to get answers to some of my questions, but were equally unsuccessful.