Mayfaire at Windsor Parke Complaint - The Worst Apartments and Service

Review by angel90 on 2005-07-18
JACKSONVILLE, FLORIDA -- I've lived in apartments before and never experienced the problems that I have had at this property. Every problem was a MAJOR problem. To start off, they complex has a roach problem which remains unaffected by either resident cleanliness and/or pest control visitations. Also, noise is a problem, as the walls seem to be paper thin and you can almost join your neighbor's dinner conversations. Cabinetry paint is peeling so hopefully you do not have small children. The entrance gate also shorts out every now and again, effectively keeping out residents who are trying to get home in the middle of the night. And these are just the smaller issues.
Nearly all major appliances had to be repaired and/or replaced in my apartment including but not limited to: the dishwasher, air conditioning unit, the thermostat on the NEW a/c, garbage disposal (2x), drains in both restrooms, plumbing in the master bath, and various light/fan fixtures. Our primary concern amidst all the rest was the toilet in the master bath, which was out of order for four months. Despite the promptness at which maintenance arrived for each call, they were unable to fix the problem for four months and FINALLY called in a professional.
Management has been uncooperative and unfriendly. They were not willing to take responsibility for the poor condition of the apartment and the inability of maintenance to repair the problem. In fact, they regularly accused us of causing the problem to shift the blame. They were also unauthorized to do much of anything except refer us to their superiors, who in turn, ignored phone calls and referred the problem back to the property manager.
Overall, the entire experience has been nightmarish and I only wish I had known sooner to withhold rent until the problem was resolved. As it stands, I've lost money on an apartment that did not even meet the basics of our lease agreement for a 2 bed/2 bath.
Comments:3 Replies - Latest reply on 2005-07-20
Posted by Anonymous on 2005-07-18:
In the future, if you have tried many times to get a problem fixed, you can call in a professional contractor to fix the problem and tell the contractor to send the bill to the apartment management. Keep records of when you contacted the management trying to fix the problem and their response. You will probably want to send a note to the management beforehand saying you are going to do this unless the problem is fixed as of *time/date*, with enough time for them to get back to you. This is a tool to use as well as withholding rent.
Posted by Anonymous on 2005-07-19:
Careful there, bc. Tenant/Owner laws vary from state to state. I would suggest that angel call the health department or a code inspector. What profesional contractor would even do the work without 'consent' from the owner in the first place? There are a lot of questions to be answered here.
Posted by Anonymous on 2005-07-20:
Do you have anything constructive to add, biz?

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