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Hilton Complaint - Watch out for $%0 charge on your credit card!! - Hotel stay
Hotel stay - Complaint
I stayed at the Hilton Garden Inn at Lakewood NJ last night. I prepaid the room in early August, so Hilton had my money for a month before I even stayed there. I have an extra $50 charge on my credit card that the hotel didn't tell me about when I checked in and the chain says the charge won't come off for 7-10 days even tho I didn't charge anything to room or do any dmg. It's outrageous and not the same policy as other chains.
Other chain hotels swipe your card in case you charge something to your room or do damage, but they don't put a charge on your account if you don't charge or damage.
Other chain hotels swipe your card in case you charge something to your room or do damage, but they don't put a charge on your account if you don't charge or damage.
Comments:
Posted by BEJ on 2011-09-06:
What did they say the charge was for? Contact your credit card company and dispute the charge.
Posted by trmn8r on 2011-09-06:
Was this extra charge put on a debit card? I believe holds on debit cards are fairly standard, and it is done to cover any incidental expenses that *may* be incurred. Due to processing delays in the network it may take a week to see the credit.
With a credit card, I was under the impression they authorize but don't actually charge the fee.
With a credit card, I was under the impression they authorize but don't actually charge the fee.
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