24hr Fitness Complaint - Cancellation of my expensive lifetime membership
So I never received my bill from 24hr fitness and they terminated my account because failure to make my annual payment of 50 bucks for my lifetime membership. I paid about $800 up front for that membership because I love to stay fit, and the guy working their convinced me that it was a great deal. Next thing I know I left the country and left someone in charge to keep up the annual payments. By the time I get back, I come to the understanding that no bills were ever sent to my address, thus the bills were no paid. So I call asking about my membership, and find out it had been terminated!! So I explained myself and told them it is not my fault if I never received the bill in the first place, and then I offered to pay off the owed amount to reactivate the account. That didn't work either.... they told me, I should apply for a new membership after pocketing $800 of mine for having a membership with them for only 3 years!@#!@# Are you kidding me! This is how they get you with these deals, they look for any reason to terminate your membership after you have already paid for the large up front fee. Horrible dump this is, just horrible. They made no attempts to even keep me as a member nor come to a solution that I would be willing to meet halfway. Customer service??? I don't think that department exist in this company!!