Sears Complaint - Defective Water Heaters
I purchased a Sears 50 gallon water heater in 2007 with a 5 year service contract. On 8/28/11 it stopped working and I called for service. When the technician came on 8/30, the part was defective and caused a flashback explosion in my basement that blew off the flue pipe of the water heater. Although the technician claimed a part would be FedEx'd to me overnight, that never happened. I am still waiting for the part that is on back order for the entire Sears in the entire US. I'll be lucky if I get hot water by next week. I would never repeat this experience. Instead I would get a water heater from a reliable local plumber who would have an interest in installing and repairing it properly.