Sears Informative - Poor design of appliance
Three years ago we purchased the largest Kenmore chest freezer and paid over $600.00 for it. First of all, they need batteries to help them run smoothly. Second, the seal around the top is segmented at the corners. This type of seal allows air to escape or enter and ice to build up at the edges. We had the Sears technician come out because we were not used to this. He could do nothing to help. We had a 1975 model for 33 years and never a complaint. That freezer now runs at our 38 yr. old son's house, no problem. When we bought this, we also bought a three door refrigerator, He washer and dryer, and a Whirlpool dishwasher. We have always put Kenmore appliances in our home, and are so upset with this freezer. We were trying to use less energy so that's why we purchased new appliances. This freezer uses more plus it leaks. Why did you change the seal design? The new design performs poorly and is not cost effective. I wish you would send us a new freezer that does not leak.