Sears Informative - The Joke that is Sears Appliance Repair
It has now been over two months since we have had a properly cooling refrigerator, and we're still waiting for resolution. We are a family of six, and it really sucks not having a dependable refrigerator to house our food. We cannot afford to eat out. Fools that we were, we thought we would buy a new refrigerator that would last, instead of buying a used one. When I buy a new appliance, I rather expect it to work for at least the first year that I own it; apparently that's too much to ask. Why, refrigerator, why? Right now we're on a see-saw of warm and cold, with the temperature fluctuating periodically. Multiple times our food has been above the temps. that are considered safe for keeping food cold. I hope we don't get ickies growing in our food. We've had four visits from the Sears repair guys, and still our refrigerator is not fixed. The first two "fixes" were not fixes at all, as they apparently misdiagnosed the problem. We've had issues with conflicting messages between service men and customer service reps. Apparently they're not on the same page as to how things are run in the company. Our refrigerator is still under warranty, but it runs out in October. I'm not sure that I want to renew it, as we'd have better service from a local person. It's rather stupid to pay for service that takes more than two months to (hopefully) fix the problem, and servicemen who don't even know how to diagnose it. The funny thing is, Sears could have bought us a brand new fridge already, with the amount of money they've covered for our supposed repairs and service man's fees. Because of the idiocy we've had to endure, we will never again buy anything from Sears. I have already started telling everyone I know about our dealings with them, and informing them that they should steer clear of Sears. Is customer service really that hard to figure out? Treat others as you'd like to be treated, hello!