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http://www.skaeser.com/ Complaint - Beware Steve Kaeser Continuous Lighting Kits
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5 Replies -
Posted by cmv71 on 2006-09-27:
I ran accross this ridiculous review and felt compelled to weigh in on the issue of Steve kaeser lighting-- Last year i purchased what sounds like the exact same kit- having done my research on the web, on ebay and finally on skaeser.com- finding it to be the least expensive and providing me with the biggest bang for my buck-- i orderd the light kit over the phone with the guy himself- steve kaeser- and he couldn't have been nicer- and full of good photo info- i'm somewhat of a novice-- in any case, i got the kit within a week, expertly packed- everything worked out great, but for one thing-- after a couple of shoots- i realized this wasn't the kit for me- a little too hot for my cramped studio-- i called the steve kaeser's again and in a matter of minutes i was able to work out an exchange for some really cool flourescent cool lights (almost no heat produced) and i got a refund of almost half of my initial purchase-- all i had to do was ship back my first kit and again, within a week- i was back in business-- nobody ever laughed at me, the lights have been working great and i found their customer service to be fantastic-- which is one of the reasons i chose them- their ebay feedback is perfect and my own expeience was great-- this guy kind of sounds like a wacko.
Posted by Geiger on 2007-05-15:
I just purchased a similar kit. One of the lights had a minor problem. They sent me a new one and a call tag to pick up the old one. It only took 3 minutes on the phone to setup. Two day later I had a replacement light. I am really happy with their service.
Posted by MidwestDave on 2008-12-12:
I want to thank the reviewer because I believe his review is accurate. I called Steve Kaeser's company after finding him on Ebay. I got the most useless "sales" help I could imagine. This idiot would just stop talking suddenly and then start talking again. I'm not talking about a brief pause, but rather a pause so long, I felt he had dropped the call. I guess this guy was just an idiotic 20-something used to text messaging people instead of dealing with a human being. Anyhow, I will be taking the reviewers advice and deal directly with Britek or someone else.
Posted by jktshff1 on 2008-12-12:
from the comments, me thinks someone at the lighting company found out about this post and is trying to repair the damage.
Posted by nurtz on 2011-12-13:
They're not *that* bad, can't be, amazon rating 97%-99%, see here:
http://www.amazon.com/gp/aag/main?ie=UTF8 and sshmPath=at-a-glance and isAmazonFulfilled= and marketplaceID=ATVPDKIKX0DER and isCBA= and orderID= and asin= and seller=A2ZZIT1M65460C and isPopup=
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