Charter Communications Complaint - Unreliable Internet Service
I began having problems with my internet connection over two weeks ago where it would disconnect several times within an hour. On the morning of Sept 6th it was completely out. I called and was connected with the automated tech help where I was told there was an outage in my area. Within two minutes the internet was back online and within an hour it was out again. I called back, went thru the same process with the automated tech support and finally ended up speaking with a live person. This person was very rude, talked down to me as if I were a child and when I asked her to repeat a couple of things she was very condescending. There were some things I had to figure out how to do myself because I didn't want to ask again because of her demeanor. Finally after going thru all the tech help she finally realized there was an outage and the problem hadn't been resolved. Then she told me I would get a call when the internet was back online. I never received a call but I was back online around 4 pm. The morning of Sept 7th it was offline again. I called once more and was told there was still an outage. As of right now I have a connection but for how long I don't know. I don't know of anyone who has problems with their internet connection the way I do and can't imagine someone trying to run a business who might rely on Charter Communications for their service. May I recommend using tin cans with a string attached in the middle or maybe a carrier Pigeon instead of paying for a service that's as about as reliable as either of those? At least with those two forms of service you won't have to put up with some doat sitting behind a telephone who doesn't give a damn whether you have service or not.
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