Fox Rent A Car Complaint - What to Expect
I have been a customer of Fox Rent A Car for almost 2 Weeks. I have run into SEVERAL unpleasant experiences!!! I am now on my 4th car and unlike Thrifty Car Rentals, when I extended my contract I am NOW BEING CHARGED $10 EXTRA!! Whereas Thrifty would have changed my rate from Daily to Weekly (or monthly depending on how long I kept the car. Also My 1st car, Chevy Malibu, the breaks were bad and it needed an oil change, I "Swapped" for a Camaro, and had problems putting a last min car seat in the back so came back to "swap" for a full size car (the original booked car) and there was nothing but PREMIUM or LUXURY cars on the lot... NOT WHAT I WAS LOOKING FOR!!! I ended up waiting 2 hours (one employee even stated that they had gone to lunch came back and I was still standing in the lot!!!) I left with a Chrysler 300, I went around the block when I noticed the gas tank was HALF A TANK!! I'm expected to bring it back on full, I expect to receive it on full. I took the car back they filled it but then I had to wait another 30 minutes for the paper work because they failed to give it to me the first time and I need it to get on and off of base!!!! (my husband is active military and I am retired military.) I returned the next day, the 300 was not what I wanted and had several problems with the actual car! I am now in a Nissan Altima I hope that this car is worth the $1284.00 I am being charged for 2 weeks!!!!!!!!!! This is the worst company I have ever rented from and Will NEVER RENT from them again because they have not accommodated me to a degree that I believe acceptable.
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