Direct Shopping Network TV Complaint - Non Delivery of Merchandise

Review by dbowman2 on 2011-09-07
It has been months since April 17, 2011, that I ordered a jewelry auctioned item and several other jewelry items only to be told that they are short handed and would try to expedite my items, still several months later nothing. I am no longer interested and would like a refund. However, I keep getting the run-a-round and while on hold for more than 15 minutes, my calls are disconnected and then I'll have to wait again on line for 30 minutes or more. Always the same story, they will follow-up and get back to me but never do. No one in the customer service department knows where my jewelry is but will look into it! This is the worst customer service dapartment I have ever encountered in my entire lifetime--total lack of customer assistance in resolving problems and in providing assistance. I feel that DSN-TV is fraudently selling jewelry items they don't have but charging the customer in advance for orders they cannot fulfill perhaps. None the less the consumer should not have to wait months to have their orders shipped and not be informed about why the items are not shipped to them and customer service is not able to assist or inform you either if you paid for them. This just seems to me as a new form of stealing from the consumers.
Comments:3 Replies - Latest reply on 2012-01-15
Posted by BEJ on 2011-09-07:
Dispute the charge with your credit card company.
Posted by T on 2011-09-07:
If this was charged in April, I don't think it can be disputed with the CC company.
Posted by Kim on 2012-01-15:
Just for everyone's information, direct shopping network has gone under. There web streaming is previous shows. Yes the phone bank still answers but they do not have the product. Their bank has put a hold On their account. This is true! Just so you know.

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