Lowes Complaint - Non Experienced Kitchen Designer
I moved into a new home and immediately wanted to redo the entire kitchen including cabinets and all appliances. I sat with the Lowes design consultant who then designed a kitchen and left out an entire wall of cabinetry even after I paid Lowes $75 to come out to my house and take measurements to begin with. I then paid in full up to $20,000.00 only to see the plans missing a whole wall and when I complained to Lowes they offered me a drawer insert and a $250 Lowes store card although I still had to pay over a $1000.00 to correct the issue. after 4 or 5 weeks the installation started and the appliance that I purchased through Lowes were not able to fit in the openings of the cabinets installed. I called the store manager and the district manager to complain for the 100th time and was told I could pick out a different cooktop and wall oven to correct the mistakes they made. I am still going at it with Lowes and my job is not yet complete 6 weeks later. Lowes hires subcontractors to do all aspects of the work and gives them all wrong material to work with and I am managing my own job site at this point and dealing directly with all the subcontractors because Lowes does not follow through and does not care. Lowes obviously thinks they are too big to have to care and until people stop shopping there or hiring them for their services they will never give good service. I have never in my long life had a job done this badly and I will never shop there again and think that an educated consumer, after reading this will not use their services either. please trust my review as I am being totally honest here and do not want to see anyone else treated the way I have been. we need to let our voices be heard with these big companies so that businesses that deserve the business actually get it. IN CLOSING -DO NOT HIRE LOWES TO DO ANY WORK IN YOUR HOME....EVER!!!