EZ Lube Complaint - Stay Away From Ez LUBE!!!
I went in to the Ez Lube #074 in Orange, CA located on 3232 East Chapman to get an oil change with the special offer for $18.99. They refused to honor it because I showed it to them on my phone with the coupon code easily identifiable instead of printing it out. So I came back a little bit later with the coupon printed out and just dropped my car off there. About an hour later, I came back to pick up my car only to find that they did not service it at all and didn't even bother to give me a call. The assistant manager made up the excuse that the screw (i.e. oil plug) was "over torque" by whoever the last mechanic was and they don't want to assume the liability of trying to open it and risk anything. I went to a different auto shop, told them what happened and asked them to allow me to take a picture of the oil plug before doing anything to the car so I can have it as prove whether or not the claim from EZ Lube was true. There was absolutely nothing wrong with the screw at all. The older gentleman easily unscrewed it with one hand and just looked at me and said "There is absolutely nothing wrong with your car, they just didn't want to service it." If you have a coupon, your service is not wanted at EZ Lube!!! This is the kind of ethics that the people here have. They will lie so they don't have to work on your car. These people cannot be trusted.