Garmin Factory Outlet Store Complaint - $114.00 in fees 20% restocking 15% Credit fee,+shipping on their mistake.
I recently purchased a Garmin Nuvi 465LMT (NOH Includes One Year Warranty) Widescreen Truck Navigator (010-00786-01) Cost: $284.95 which I ordered from the Factory Outlet Store.
Instead of sending me what I ordered, they sent me a Garmin "465T” Cost: $224.95 They also sent me the Garmin nuMaps North America with downloadable disc that would give me the lifetime maps.
With this download the "465T" has the same features as the 465LMT; so they claim that I did get what I ordered.
If I wanted a 465T, I would have ordered it some where else. (I could have gotten it cheaper and gotten a better deal on the lifetime maps) The reason I purchased from this store was because they had the BEST DEAL ON THE "LMT"!
I call the outlet store and told them there was an error in my order and asked if they could exchange it. They were very adamant that I got what I ordered. They told me to call Garmin and they would tell me it is an "LMT with the download. I called Garmin they told me there are two different models just as I had expected. Garmin asked what my serial number was, and he verified that the unit I have is a 465T. Garmin did verify that it would have the same features with the download; but it would still be a "T" not an "LMT".
I called the outlet store back and they continued to claim I have what I ordered, they said I could exchange it, but I would have to pay for the shipping and the initial shipping on the first item they sent me and a restocking fee. I asked to talk to a supervisor and she started talking over me, and told me I have what I ordered and then she hung up on me.
It would seem that I can't get a refund (per their policy) because it is a refurbished item. If I exchange it, I risk having to pay about $15.00 in shipping, then a restocking fee of 20% ($57.00) plus the possibility of a 15% credit fee of $42.75. So if I am willing to pay $114.75 I can get what I ordered to begin with!
I filed a claim with my credit card company and they are looking into it (they take situations like this and try to help you get your money back) I also contacted our local news with a "You ask, We Investigate" segment and hopefully they will be interested in this kind of problem. I also filed a claim with the BBB.
Stay away from this store. I wish I would have known about this web site before making my purchase.