Clearwire Informative - Steer Clear of Clearwire
HOLY COW. Worst experience I have ever had with a company this big.
My first couple months with Clear Home Internet were great. I was getting anywhere between 8 and 14 mbps down and 1 mbps up. About three weeks ago, I started getting intermittent connectivity issues--web pages would not load, they timed out and I had to refresh several times to get them to load successfully. I gave Clear the benefit of the doubt and spent 6 phone calls and over 2 hours on the phone with them. This is where the true nightmare began. First of all, it is almost impossible to understand ANY of the customer service or account reps. It is as though they took all the customer service rejects from other companies, put them shoulder to shoulder in a room, gave them crappy microphones, fed them spoon fulls of sticky peanut butter, and forced them to interact with customers while listening to a recording of cats having sex, turn on full blast. I was told all kinds of stories. They told me my internet connection simply needed to be reset on their end, they told me the towers in my area required repairs, they told me they dispatched a repairman, they told me the towers in my area were almost done being repaired, they told me the repairs were taking longer than normal, they told me their network was being upgraded, they told me there was too many people in my area using YouTube at the same time (no joke). It was a different story every single time I called.
When I asked one of them to credit me for the 3 weeks I was hardly able to use my Internet, he refused. That was the last straw. I called to cancel my service and was transferred to an account rep, who offered to cut my bill in half. When I declined the offer, she OUTRIGHT REFUSED TO CANCEL MY HOME INTERNET SERVICE. She gave me some BS excuse about not being able to "future-date" cancellations, which was an absolute lie. She also became snippy and rude when she realized I was not going to budge from my position. I called back a second time and got a different representative He gave me the same sales pitch--offered me a 50% off discount, offered to "hibernate" my account, and offered to upgrade the speed on my account. He would not take no for an answer. He kept repeating over and over again that too many people in my neighborhood were on YouTube, as if that was enough justification for my crappy connection to keep me as a customer. After 20 minutes on the phone with him, I finally got him to cancel my service.
I will NEVER, NEVER do business with Clear again. You shouldn't either. Consider yourself warned.