First of all anytime you call Dell for some sort of help or tech support expect to waste at least 2 hours of your life. I've spent as much as 5+ hours dealing with their horrible customer service. The last time I called Dell I had to tell my long, drawn out story to 8 different people, call 3 different numbers, wait on hold a total of 1.5 hours and get disconnected twice. I just wanted to pull my hair out. I bought an Inspiron 1720 laptop from Dell a few years ago. Since the first day I received it I've had problems with it. I consistently get the dreaded "blue screen" which shuts down the computer periodically without warning. I've spent countless hours and money trying to have this issue and various other issues resolved with no luck. I've had to buy expensive extended warranties, and one time solution support sessions that have been nothing but a complete waste of money. The last time I called for support I was so frustrated that I refused to pay for support again because I was so sure that it wouldn't help, but a supervisor got on the phone with me and assured me that if the issue was not resolved once and for all I would get a FULL refund. Well as I suspected the issue was not resolved and when I tried to get my money back they refused. Cheating and lying to their customers is not a good way to do business. Avoid Dell at all cost. Horrible, horrible, horrible!!!!!