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Overseas Adventure Travel Complaint - Overseas Adventure Travel (Oat Travel) - Bad Customer Service - Customer Service
Complaint
In March 2011, I booked a December trip to Kenya and Tanzania with OAT after seeing that it was listed as travel & leisure magazines top travel companies in 2010. In Sept, OAT called to cancel my trip. I asked to have my deposit refunded, which they were reluctant to do...They asked me 5 times whether I wanted to book another trip instead. I told them I just wanted my money back because I might have to choose another destination instead, one where I wouldn't need a guided tour.
After thinking about it for a day, I decided that I still wanted to go to Africa and called them to ask about other trip dates. I was told that there was only 1 space available on a November trip and that they would not hold it for me. Then I was told that I would have to pay the current price ($300 more than my December trip, which was scheduled only 1 week after this November trip). I told them I shouldn't have to pay the difference since they were the ones who canceled my trip. Finally, after much discussion, the supervisor said they would match the price, but would not hold the November trip for me.
It took me 2 days to get approval from work for the new dates. When I called back, I was told that the November trip had filled up.
I then asked them if they had any December trips in 2012 and they said it could cost $400 more. i know that often prices change from year to year so I didn't ask for a price match but i did ask if i could gat a $100 discount for being inconvenienced and postponing my trip for an entire year. They told me no.
It really seems like all they care about is getting as much money out of you as possible and not about customer service.
After thinking about it for a day, I decided that I still wanted to go to Africa and called them to ask about other trip dates. I was told that there was only 1 space available on a November trip and that they would not hold it for me. Then I was told that I would have to pay the current price ($300 more than my December trip, which was scheduled only 1 week after this November trip). I told them I shouldn't have to pay the difference since they were the ones who canceled my trip. Finally, after much discussion, the supervisor said they would match the price, but would not hold the November trip for me.
It took me 2 days to get approval from work for the new dates. When I called back, I was told that the November trip had filled up.
I then asked them if they had any December trips in 2012 and they said it could cost $400 more. i know that often prices change from year to year so I didn't ask for a price match but i did ask if i could gat a $100 discount for being inconvenienced and postponing my trip for an entire year. They told me no.
It really seems like all they care about is getting as much money out of you as possible and not about customer service.
Comments:
Posted by Alain on 2011-09-09:
Considering the way they treated you, aren't you glad you didn't travel with them? They might not have been very helpful if something had gone wrong for you in Africa.
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