21 Century Auto Group Informative - Terrible
My experience with 21Century has been nothing but a disaster !! I was so happy in the beginning with the welcome treatment and my sales guy was very helpful.. Then it all change when I went to pick up my car my sales guy was busy at the moment so another sales guy walked up to me asked me for my check grabbed it from my hand and quickly walked away, he didn't even offer me a seat after standing around for about 15 minutes my sales guy walks out and told me the car was not ready !! mind you I spoke to him at 9am told him I would be driving from Connecticut to pick the car up at 3pm and he made it clear to me that the car would be ready!! At that time I told them I was not comfortable with the way things was going my mind told me to walk away but the sales men assured me that everything was fine !! Well to make a long story short the CHECK ENGINE /system shut down !!!CAME ON WHILE DRIVING HOME THE CAR HAD TO GO STRAIGHT TO THE SHOP !! THE DEALERSHIP WOULD NOT EVEN GIVE ME A RENTAL !!! I finally got the car back now after being in the shop all this time the TEMP PLATES HAVE EXPIRED NOW I CANT EVEN DRIVE THE CAR SINCE I HAVE NO TITLE AND NO PAPERWORK TO REGISTER THE CAR AND UP TILL NOW NO ONE HAS CALLED ME BACK !! Nice way to treat someone I SHOULD HAVE LISTENED TO EVERYONE TELLING ME NOT TO GO TO 21ST CENTURY AUTO GROUP NOW I STILL HAVE NO WAY OF GETTING AROUND AND I HAVE NO IDEA WHEN I WILL GET THE PAPERS !!!!