Jack Rabbit USA LLC Complaint - Over worked, under paid, and not paid on time
I would like to warn consumers not to use this company!!! As past employee of 6 months I would like to state some FACTS!!! To begin with dispatchers are located thru out numerous states and dispatch calls that are not within the same state they are located in. Therefore it caused many mix ups and hardships causing customers to wait extended periods of time and calls were not met within the ETA (estimated time of arrival. Example: Dispatch would send a call to us field techs, the call would be in Richmond, KY and the call would actually be in Richmond, VA. They also gave me the run around on my pay check and would not pay me on time. Also, would deduct money from my check because they said they could not Google map runs that were located on interstate exits, and only get base pay and continued to lose money. Had numerous disputes with management, not returning my calls, no number to reach the so called payroll department. Try to reach management and never could reach them and would always get voice mail& it would be full could not contact a person when needed with any issues. It would take several days if I was lucky to have someone in management to contact me with any issue that I might have been having, such as: receiving my paycheck after invoices had been faxed so I could get paid, the longest duration to receive paycheck was 3 weeks and then they would deduct funds from my check prior to discussing it with me and I was always wrong and did not get paid. They are great on the phone, but do not follow through with anything they say. They are not registered with the BBB to file complaints. They have great talk, but can't follow thru with what they say they say..example being on time. I felt sorry for a lot of the customer that I serviced because I could not arrive on time due to the errors from the dispatchers. I DO NOT RECOMMEND ANYONE USING THE SERVICE FROM THIS COMPANY..THEY ARE CONTRACTED THRU GEICO, ALLSTATE, ASSURANCE, NSD, SIGNATURE, VERIZON WIRELESS ROADSIDE ASSISTANCE, AT&T, SPRINT, SELECT DEALERSHIPS..SAD TO SAY, BUT YOU AS A CUSTOMER SHOULD ASK BEFORE SERVICE ARE RENDERED WHICH COMPANY IS COMING TO ASSIST YOU!!! MUCH MORE TO POST BUT NOT ENOUGH TIME!!!