Disney World Informative - Stolen property - Bell hop services at Port Orleans Riverside
To whom it may concern, upon check in on August 14th, 2011, we had breakfast reservations at 1900 Park Fare. Port Orleans Riverside, said they would hold my luggage until we were finished in the parks. We had come from another hotel, not an airline. I distinctly remember everything I packed. When we returned to our room, our luggage was brought to us by the bell hop, from the bell hop storage. There were 3 2 liter bags of soda, 2 boxes of juices, multiple snacks initially noted missing. I started to unpack, and much to my surprise, was every single piece of jewelry that I brought down missing. The jewelry was at the very least worth $1800. I called the next morning, and they said they would check into it. Received a call that night, that they did not find it. Wednesday, spoke to Alicia, manager of bell hop services, who stated she would look into it. Thursday the 18th Security was sent to my room. I filed a report. When I returned home I filed a report with the Orange county police. I was told to also file a claim to Walt Disney World. I did. I faxed over the complaint 3 times, with the walt disney report number, and the orange county police report number. I emailed walt disney and they said they would pass the information along. Now home almost a month, and I haven't heard one word from walt disney regarding this matter. This trip took us a long time to save up for, and it was for 10 days, and after day one, the rest of the 9 days were wrecked from this incident. I thought Disney was suppossed to be a trusted place, however, I see that it is not. I requested that they review tapes in the bell hop room where luggage is stored, I was told they do not have them, are you kidding me, our personal belongings are there, and they are not being watched. It saddens me, that what my family looked forward to for two years was wrecked by someone actually opening up my luggage, rummaging through it, and taking what was not theirs. And NO action was taken by walt disney. Nothing was done by walt disney world to even soften the blow of this. We were totally disregarded. I feel horrible for my children that what they looked forward to thinking this was the happiest place on earth, and now went back and told all their friends how my jewelry and other items were stolen from us. And as I told their parents, I don't know if I would recommend going, walt disney world disappointed us.