MSN Complaint - Too high of security for their email
I Have just experienced a ridiculous & unnecessary, bout with MSN. About my brother in laws account. He has been locked out of it for at least a month! He has been struggling with cancer, for over a year and is not doing well. I offered to try and help get his account unblocked. His wife is in, no state of mind to do this. I contacted MSN, on their behalf, and was told the reason was that, the account was closed, and that is why it's blocked. When I tried to get in it, It told me it was blocked because of too many wrong passwords being tried. But the tech insisted that it was closed. My Brother was in the middle of the change in Quest. That led to the separation of the two companies. So I asked the tech what should he do? She told me they would have to sign up again. There are two different accounts, one costing $59.99 a year, with all the bells and whistles, or one for $9.99 a year with 1 tech call. So I decided to use my credit card and renew for the $9.99. The only reason the wanted to get back in there was for photos stored & their email address' in that account. The Tech took my credit card & renewed the account. I asked her if I would be authorized to get into that account if I renewed it, her answer was yes. So she opened the account & gave me a new password... I tried to get into it, while she was still on the phone. Still not able to get in, it was still blocked. She said "she didn't why", and passed me to another tech. He immediately told me I wasn't authorized on that account & he couldn't help me. I asked what it would take to get this authorization. I was told that if his wife called and told them to add me that would be OK.. I asked him just what she would need to tell them, because I didn't want her to have to look for anything or to spend much time away from her husband... The tech said " Only my name & the last for digits of my credit card account for verifying that ACCOUNT". My credit card mind you!!!! So I had her call & we did a conference call between the three of us. That new tech said he was sorry, but couldn't do it, because neither of us were authorized on the account. She has power of attorney on his behave, but that wasn't good enough! He want to talk to her husband!!! Her husband can not speak well at this point, but she was so enraged that she went right in & tried to wake him to say his name!! I was appalled at this demand from this tech & told her not to do it, but she had, had it with all their BULL! He couldn't even say his name well!! The tech finally said " I'm so sorry, I'll let you into the account... He put all of under such stress & we were both in tears !!!!
I did finally get it unblocked & got the information they needed... I understand the need for security, don't get me wrong, but to get a dying man on the phone is totally ridiculous!!! How can they be so cold!!! Plus I paid for this account for nothing. I'm sure we could have gotten in there if they would have tried. All those old MSN accounts from Qwest have been switched to Hotmail accounts... So they made us pay for nothing!!! I would like my money even thought it isn't much!!!!