Enterprise Rental Car Complaint - Careless Customer Service
After my care was towed due to an accident, my Insurance Company set up a car rental through Enterprise rental on S. Carrolton Avenue in New Orleans. The representative called me to get the address and directions to my office and promised that the car would be here by 5:30pm on a Friday. At a quarter to 6 I finally called to find out what was going on. The 1st person that I spoke with told me that she saw the reservation in the system but didn't know where to pick me up. I told her the Becky called and got that info about 4hrs earlier. She then said that I should have still called them to tell them the same information. The 2nd person who I spoke with told me that their office was closed, then that they did not have any cars. I explained that I was stranded at work and that this was set up 4 hrs prior. She never asked to if she could get a nother office to deliver the car, and pretty much indicated so what. PLEASE DO NOT EVER USE THE ENTERPRISE RENTAL CAR ON S. CARROLTON AVENUE, NEW ORLEANS LA. THESE PEOPLE ARE POOR, POOR CUSTER SERVICE REPS. THEIR UNCARING, UNPROFESSIONAL, UNINFORMED AND CAN'T EVEN GET THEIR LIE TOGETHER TO COVER THEIR ERROR. SAD. I HOPE THE OWNER OF THE FRANCHISE READS THIS.