XM Radio Complaint - Deplorable Customer Service Rep
Each time you call to cancel they've got another pitch. I liked the Blue Collar Radio and thought for $4.99 a month I'd take it. One renewal left me agreeing a "home radio"...but with no speakers when it arrived? I complained and they sent me a docking station but my speakers didn't work with it.
I hated the auto bill, called and the representative removed my account info. Thought the account would cancel after the promo period and it did not. I received an invoice I thought was marketing materials. I finally answered a call to say stop calling me I'm not purchasing another promo. I was met with you owe $31.22.
Pressed the option for billing. Told the representative I didn't agree to a renewal in fact when I called last time I specifically told the representative I did not want an auto renewal. I was met with "we're an auto renewal company"...WTF!!
I asked for a supervisor and my call was transferred to "Katie". 1st class BIOTCH!!! I can't believe this "Katie" is the last line of customer communication or any for that matter. Katie assured me there was nothing that could be done. Not even if the president of the company was standing right there with her.
I asked "Katie" for her manager and was told "no" go to the website and write us. I told "Katie" she could pull my last call where the representative from the Philippines assured me there was no auto renewal/bill, "Katie" informed me only a court subpoena could get the call pulled which is located at "Corporate".
Katie then proceeded to tell me again; "no" to a manager request, "no" to a call back from a manager. Then said "we're just going around in circles, "is there anything else I can help you with?" If not we're done, before she could disconnect me I said "I'll call back and get someone else."
I got transferred to Mike when I called back. Not the warmest fella but he got down to business. I explained my experience with Katie and what was explained to me when I renewed the service. He read the notes on my account. BAM!!! He resolved the issue.
Oh FYI, when they place your radio on "inactive" or "deactivate"it doesn't mean the account is closed. Who'd know that?
Sell me a "portable home radio" with no speakers. Don't mention it doesn't have speakers. Ugghhh. Worst of all "Katie". In this economy I don't want to wish anyone to lose their job, however "Katie" should lose her job. Utterly useless, rude, unyielding, and unbending. My company not withstanding, it's people like "Katie" that we don't want on our front lines representing the firm. We all have work to do...DBRF.17737167688