Choice Hotels Complaint - Rip Off in West Hollywood
2010 N Highland, Hollywood, CA Have been staying at this hotel several times a year, for approx. 9 yrs. Suddenly upon check-in was told I needed to show my "senior discount card" in order to receive senior discount. It has NEVER been a policy of Choice Hotels that a customer had to be a member of any senior club to get discount. Just prove your age. Ruben, who checked me in, had already photocopied my driver's license, which clearly had already established my age. I question the practice of photocopying drivers' licenses as well. During check-in, Ruben received phone call with inquiry of room rates. Told the person to just come in, no reservation needed, room rate is $149.95. I was being charged $179.95 supposedly WITH senior discount. When I questioned what he had just quoted on the phone, he told me it was for a "smaller room." As before, I have stayed here for 9 yrs and there are NO "smaller rooms" than the one I was booked into. Ruben is a liar. In addition, this establishment consistently tries to double or even triple their parking rates once you are there and parked, so be sure to have your confirmation printed out with quoted rate in black and white. The kicker was that for my one night stay that cost me $191.28, with a senior discount, there was not even so much as a travel-size bar of soap provided in the dumpy room. It was my LAST stay. Ruben cost Comfort Inns (this location and all others) a long time customer with his lies. Don't insult your customers if you wish to keep them.