Clear Internet Service Complaint - Buyer Beware ! - Home internet service

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Review by suzago on 2011-09-10

I was sold a service that just wasn't possible. I asked this question, I live in an apartment on the 3rd floor and there are trees around my building will this effect my signal? Robert explained it wouldn't effect my signal at all. I have a great signal ( I understand he is looking at a map). Spent hours and hours trying the modem in different rooms with various techs. I would tell him/her just cancel my service I can't get a signal, I would be transferred to someone else and would be required to go through the process over and over until I got really annoyed, finally it was cancelled. But, what really irritates me it has been 3 weeks since I returned the equipment ( I couldn't return it to the store I was required to mail it back) this was not explained at the time of sale and I have not received my money yet. I called Robert asking for his help in locating my refund, why its taking so long? He told me he couldn't help me, I needed to contact CS there was nothing he could do. I paid in cash and this takes longer. CS was of no help to me, I was transferred again and again, first I was told the check was sent than told it wasn't there was a problem with it (but wouldn't tell me what the problem was) So, I feel this was nothing but a scam. BUYER BEWARE !!!!!