Quark Expeditions Compliment - Great customer service
I took a trip to Antarctica with Quark Expeditions in 2009. They were more than helpful throughout the entire time.
When I booked the trip, I was told that there were no cabins left in the category that I wanted but then they offered to give me shipboard credit if I booked a different category. I went ahead and booked. 2 weeks later, I received an email survey from them, which I took and immediately received a 20% off coupon in my inbox. The coupon stated that it was only good for new bookings but figured that I would call to ask if I could use it anyway. They said sure, no problem!!
Upon arriving in Ushuaia, Argentina, everything went smoothly from the orientation to our accommodation in town to boarding the ship.
All the crew members onboard the ship were friendly. The zodiak rides went well with all the boats keeping in touch with each other by radio - one boat would let the others know when they spotted wildlife so the others could try to get to that area and spot it as well.
The food onboard was good. I wouldn't say gourmet but it was definitely good.
I have only two recommendations - fly across the Drake Passage instead of spending 2 days each way to sail across it and try to take a longer trip because the days were packed and it seemed to end in a flash.