American Express Delta Sky Miles credit card Complaint - American Express takes the money but won't give the points
I've spent 5 months and at least 10 phone calls, plus online communications, trying to get mileage credits promised from American Express. I've got the card, paid the large upfront fee and used the card. AmEx is unresponsive, even to specific complaints. Their staff has made errors which are difficult to get corrected. Their staff is poorly trained on the details of the AmEx Delta Sky Miles credit card (each staff member I've talked to tells me a different set of rules). It is shocking that a major company is not willing to fulfill the explicit promise in our business arrangement.