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Sears Complaint - Craftsman Circular Saw
Seems the arbor has a lot of slop, allowing blade to move in & out... Makes it near impossible to cut straight. Appears to be manufacturing defect. Local store refused to replace or exchange.
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Posted by trmn8r on 2011-09-11:
That is unfortunate. I assume this saw is fairly new? If it is, and you have your receipt, I think they should consider replacing it for you. What reason did they give for not making an accommodation for you?
I have had a couple of Craftsman circular saws, and never had this issue.
Posted by SearsCare on 2011-09-13:
I saw your post here and I want to apologize for the difficulties you’ve had with your Craftsman circular saw purchase. When an item we depend on fails, it’s always frustrating and made even more so with the lack of customer service you’ve received. My name is Laura with Sears Cares and we would like to assist in rectifying the situation you’ve detailed here. Sears does have a 90 day return/exchange policy, with receipt, on most tools; if you are within that time frame there should be no problem getting the exchange you want. If you are outside this period, we would still like to speak with you and see what can be done to help. At your convenience please contact our office via email at firstname.lastname@example.org and a personal case manager will contact you directly. In the email, please provide a contact phone number, the phone number the circular saw was purchased under (if different than the contact phone number), and please do include your user name (Squirlly) for reference to your issue. Again, we apologize for any inconvenience this has caused and we thank you for the opportunity to assist in whatever way we can.
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