Bidallies Complaint - Bidallies - Caveat Emptor
BIDALLIES Bid - 150519088642
Purchased this phone from BIDALLIES and in NOV 2010, and all probability is supposed to be a great phone, but CAVEAT EMPTOR...(Let the buyer beware!!!!!) when buying ANYTHING from BIDALLIES. Purchased a "MINT" phone from them and it arrived scratched and with pocket lint and hair inside the battery compartment. Then within the hour, the trackball was useless. Called Bidallies up, and they promptly setup an RMA. I was extremely please with this as their CS person was very nice and helpful. Received another phone promptly and was setup and worked....for a while. Seven months later, the phone basically went to sleep and could not wake it up. Reported it to Square Trade Warranties, who promptly accepted the phone for checkout and repair. Problem here was that when they opened the phone for inspection, there was massive corrosion in the phone already from water. Square Trades repair department deemed the corrosion to be so much that the phone was damaged way before I even received it. They even sent me photographs to prove it. I called BidAllies back and they claimed there was nothing they could do because it was out of their 90 day warranty, and the Squaretrade repair department was just trying to get out of doing the repair.
I asked them first, why would they say that about the repair department of Square Trade when they advertise it on their own website? AND how could they deem that my purchase could not be covered because it was for a MINT Blackberry, not a Pre-Waterlogged phone that was dried out. If it was MINT, it should have been checked out and cleaned in the same way Verizon does their refurb checkouts. They still would not budge and when I asked for the manager, the CS person went to find them and said they couldn't come to the phone, but that their decision stands that it is out of warranty. So I asked for everyones names and the girl prompyly hung up. So I am stuck with a $180 paperweight.
Remember, Let the Buyer Beware!!!!!!!!!!!!!!!!!!!!!!!!!