X10.COM Complaint - Refusal to honor written refund policy
July 27, 2011 - purchased a 3 camera wireless surveillance system from X10.com
July 29-August 01, 2011 - wasted well over 40 hours attempting to get their product to work with their defective software
August 01, 2011 - called for a RMA # to return product for refund.
August 03, 2011 - product returned via UPS with RMA
August 04, 2011 - product received at X10.com NJ address
September 01, 2011 - called x10.com regarding pending refund - was told by "Aaron" that he would refer my query to a supervisor.
September 12, 2011 - called x10.com again. spoke to "Aaron" again who stated the supervisor he spoke with 10 days ago was not in.
It has been over 5 weeks since their defective product was returned and received. They are not honoring their written commitment to refund within 30 days.
DO NOT purchase anything from X10.com - you will be very unhappy with their "service after the sale".