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X10.COM Complaint - Refusal to honor written refund policy
Complaint
July 27, 2011 - purchased a 3 camera wireless surveillance system from X10.com
July 29-August 01, 2011 - wasted well over 40 hours attempting to get their product to work with their defective software
August 01, 2011 - called for a RMA # to return product for refund.
August 03, 2011 - product returned via UPS with RMA
August 04, 2011 - product received at X10.com NJ address
September 01, 2011 - called x10.com regarding pending refund - was told by "Aaron" that he would refer my query to a supervisor.
September 12, 2011 - called x10.com again. spoke to "Aaron" again who stated the supervisor he spoke with 10 days ago was not in.
It has been over 5 weeks since their defective product was returned and received. They are not honoring their written commitment to refund within 30 days.
DO NOT purchase anything from X10.com - you will be very unhappy with their "service after the sale".
July 29-August 01, 2011 - wasted well over 40 hours attempting to get their product to work with their defective software
August 01, 2011 - called for a RMA # to return product for refund.
August 03, 2011 - product returned via UPS with RMA
August 04, 2011 - product received at X10.com NJ address
September 01, 2011 - called x10.com regarding pending refund - was told by "Aaron" that he would refer my query to a supervisor.
September 12, 2011 - called x10.com again. spoke to "Aaron" again who stated the supervisor he spoke with 10 days ago was not in.
It has been over 5 weeks since their defective product was returned and received. They are not honoring their written commitment to refund within 30 days.
DO NOT purchase anything from X10.com - you will be very unhappy with their "service after the sale".
Comments:
Posted by Alain on 2011-09-13:
Since X10 is based in New Jersey, try contacting the NJ Dept. of Consumer Affairs via http://www.njconsumeraffairs.gov and see if they can assist you. From what I could see, X10 does have a lot of complaints about their services and products.
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