Gurnee Hyundai Complaint - Worst Dealership Ever
Gurnee Hyundai has given me the worst dealership experience I have ever had. I give them 0/5 stars, if I could I would give them a negative number rating as they deserve it.
Gurnee Hyundai is part of the Bob Rohrman Auto Group with the local IL entity name of “ROHR-GURNEE MOTORS, INC.” They made me lose faith in good salesmanship and business practices. When you think of car salesman and the all the negative sleazy dirt-bag stereotypes come to mind this places meets them all and makes them look like child splay. They are the worst of the worst. They lie, cheat, and attempt to rip off the customer to their best advantage. I don’t believe anything they said to me was the truth at this point.
My experience with them took about 5 hours total, over 3 spent in the dealership on Friday night. We had the vehicle picked out, agreed on a price, discussed financing criteria which were met, but told something was not approved. I questioned what wasn’t approved if we met all the criteria; we were not given a straight answer. We were told the “finance manager” would have to call the bank as the one on shift currently is a “new guy” and not so great with these “more complicated deals.”I requested to hold the car, to which I was told no. I requested to put a deposit down on the car, which I was told no. The next day I received a voicemail stating the deal is “not doable” without any concrete explanation.
I called back numerous times to speak with the sales person or the finance manager but none would answer the phone or return my voicemail and messages left with the receptionist. The sales person answered once, only to say he has to call me back and hung up on me. No one called back. I sent a message to the Bob Rohrman Auto Group, with the same outcome of no one contacting me. I am sure the car has been sold to someone else and we have been neglected and discarded at this point.
These are all terrible business practices. This establishment is a model example of an un-ethical dealership, let alone a business. They do not care about anything and anybody at all. I am concerned about the illegal actives that could be taking place behind closed doors in the finance office. If credit was ran and not approved they are legally obligated to provide the denial of credit reasoning. Since I cannot speak with anyone at the dealership it is difficult for me to request and receive this information.
Please take a look at all the other reviews online. You DO NOT want to visit this place and definitely DO NOT purchase a vehicle from here. Choose a reputable business to make such an expensive decision at. I hope this helps future Hyundai customers choose a better dealership. Thank you for looking!