Qwest now Century Link Complaint - DO NOT USE THEM!!! - DSL, and bundle with Direct TV

DSL, and bundle with Direct TV - Complaint

Review by mseyz_15 on 2011-09-12

MINNESOTA -- Qwest supposedly wired my apartment building therefore I am forced to use their service. The wiring job was awful. There are at least 8 phone line jacks in my apartment, however, I had to choose ONLY one to use when my internet was connected due to the crappy wiring (I'm the first person to use the internet service in this unit as they are new apartments). Their prices are ridiculously high. I was away for sometime and came back to my internet and Direct TV not working. Clearly it was due to something I did not do and they would not give me credit. The DSL was out because a prior service technician knocked my line out on accident. Since I was not there for months to know exactly when this occurred, they would not give me at least some credit for them messing up my connection although I was paying for a service that was not working. Another issue is I sat and waited for repair for the 4 hour time window. I find out I'm the only repair ticket for the morning for this technician who calls me 15 minutes past the window time only because I called to company to find out what was going on. He apologized and told me he couldn't gain access to my box because the office was closed. Had I known that is what he needed I would have scheduled it at a different time. Other cable companies have told me to make sure the office is open, why couldn't Century Link. Waste of my time. Waste of their money. DO NOT USE THEM!!

Also, it would be nice if their business office was open beyond 5 pm daily. Somewhat hard to spend 20-30 minutes on the phone with customer service when I have to work.