Fox Car Rental in Phoenix Complaint - Buyer Beware - Bait and Switch on pricing
I was in Phoenix on vacation from 9/2 to 9/9/11. I rented a car from Fox online because it was the lowest price for the car I wanted in Phoenix. When I went to pick up the car, I was asked about several upgrades to my bill including insurance, roadside assistance, gas tank fill on return, etc. I refused all of these, because I knew that spending that money was not wise. When asked if there would be a 2nd driver, I answered that my wife would probably drive some. They took her information and we signed for the car and left. I did not look at the paperwork closely and that was my big mistake. I was charged $83 for having my wife as a second driver. That was 40% more than my internet contract amount. When I went back to complain, I was told there was nothing they could do about it. I am very unhappy with this car rental agency and hope no one else falls prey to their bait and switch techniques.