Direct Air Compliment - Direct Air - Family Ties Sep 2011
I left this as a comment on another post, then thought it probably deserves its own heading.
Today is Sep 12, which is the first day you can book for the Family Ties passes that were sold until last week. Having read some of the reviews I was not looking forward to the experience. My goal for purchasing these passes was for inexpensive flights to FLA to get on a cruise with my parents and family (6 total). Before I bought the passes I called the customer service # (on Sep 5) and asked how many seats were available for the flights I wanted (constrained by the cruise schedule). There were 50 each I was told, which is how many are blocked for this promotion. The woman said if I called back on the 12th I should have no problem. I had a hard time getting through today (all lines busy) but called the main number on the website and they transferred me into the system. I was on hold for 1/2 hour and heard some key clicking then was disconnected. Called back the same way again, waited 35 minutes, and had my call handled. It all went very smoothly. I got the flights I wanted, all seats booked together on both flights, and no service charges (was advised of luggage charges for checked bags and given advice to pre-pay the day before once we were packed). Very courteous male agent. Now to see if the flights go as planned, but so far I'm happy with the promotion and the service.