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Coach Complaint - Coach Customer Service - Coach Poppy Wristlet
Coach Poppy Wristlet - Complaint
On 8/27/011 I made several purchases (to give as gifts) at the Leesburg, VA Coach Outlet Store. One of the things I purchased was a Coach Poppy wristlet. Once outside the store I noticed my cashier had not put tissue paper in my bag so I went back into the store and got the paper. I didn't pay any attention to the size box they gave me for the wristlet but today I discovered it is too small..the wristlet will not fit into the box. When giving Coach as a gift..the box is a must in my opinion. This is the second time this has happened to me..the first time I emailed Coach and they sent me the appropriate size box without question. Today you would have thought I was a criminal trying to scam them out of a million dollars. The email response told me to contact the store where I bought the item (7 hrs away). So I called Coach, hoping to be treated with a little more respect..not so..I was told I had to fax them a copy of my receipt or send them a copy of it, before they would send me a box (I don't own a fax or copier)..good grief, it is just a small wristlet box..is that worth losing a customer over? I ended up sending my original receipt. Unfriendly customer service, they could care less about your issues and they need to train their cashiers on box sizes (people do buy these as gifts)....Kate Spade looks better every day.
Comments:
Posted by littleshorty on 2011-09-12:
How is them asking for proof of payment bad customer service?
Posted by madconsumer on 2011-09-12:
i can understand their questioning, but seems they could have handled the situation far better than they did.
very helpful review.
very helpful review.
Posted by PaulaJ on 2011-09-12:
The thing with Coach is that you basically NEED the box,tissue paper, receipts, the dust bag and tags, basically anything that says coach or comes with the item when originally purchased so that later on if you plan on reselling or gifting it, your coach will be deemed authentic. I don't blame the op for being upset, Coach could have handled it better.
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