Capital Cadillac in Greenbelt, MD Complaint - Must See Review!!!!!!

Review by dboldingsr on 2011-09-13
My Cadillac Escalade EXT was taken to the Capital Cadillac Dealership earlier this summer and was held almost 5 days to put a fuel pump on the truck. The labor hours to complete this type of job is less then 4 hours. Then my Service Stability light came on and the technician on checked out the truck on 9-2-2011 determined that the pressure switch needed to be changed out to resolve the problem. The part was ordered that afternoon and the technician indicated, “the part would be available on the following Tuesday which was 9-6-2011. Then Capital Cadillac Service Mgr Metric and Mgr King stated on 9-7-2011, “the part wouldn’t be available until 9-8-2011”. I went to a similar web address that the Mgr’s went to and found the part on 9-2-2011 and didn’t order the part because the Greenbelt Capital Cadillac indicated, “they would have the part in on 9-6-2011 and my truck would be repaired on that day”. That never happened and the Greenbelt Capital Cadillac damaged my Stability System and are trying to make me pay for the damages in which they caused to the stability system and they were just suppose to change out a switch for less then a $100.00. Now those very same Mgr’s are saying it’s going to cost me now $1,700.00 to change out the Service Stability System in which never needed to be changed out until after they broke off the switch in the system. They are attempting to over charge me for a 2nd time even after I had a fuel pump changed out for $1,300.00 and every mechanic I have spoken with regarding those repairs said they overcharged me for installing that fuel pump. This appears to be a common them at Capital Cadillac in Greenbelt, MD of overcharging customers for labor on vehicles that doesn’t match the labor rate standard of Maryland. I would appreciate it if you could follow up with Capital Cadillac regarding them over charging me for work on my truck prior to this incident, damaging a major part on my vehicle to charge me extra for a new Service Stability System, holding my truck and not knowing when exactly the parts to repair my vehicle were going to come in, bad customer service which consisted of ignoring my requests to do things to my vehicle on several times to speed up the process of repair? The Mgr King continued to over talk me on several different times during several phone conversations and that isn’t the way you handle business I would assume. I have filed a complaint against those Mgr’s and a Service Representative Shereace from the dealership on 2 separate times. Doesn’t seem as though issues have been resolved by the Cadillac Corporate Office in which I initially filed the complaints with. This last incident they dealership has held my vehicle for seven days come tomorrow 9-8-2011. I would like to know why it would take more then 7 days to repair a simple pressure switch? I’m sure if I have encountered this problem of over charging that other citizens may have encountered the same situation. Then today the Mgr. King stated, "Capital Cadillac will never service my truck again and that it's a terrible truck"!!!!!!
Comments:1 Replies - Latest reply on 2011-09-13
Posted by Alain on 2011-09-13:
Start by contacting the Maryland Consumer Protection Agency via http://www.oag.state.md.us/Consumer/offices.htm for their advice on how to proceed with addressing this problem.

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