Direct Air Complaint - Circuits Busy - No response from efforts to contact through Web Site
We pre-purchased two of the family ties vouchers (the special ended 9/11/11)from Direct Air. Ticket reservations opened 9/12 for the family vouchers. We went on the web site at 12:01 A.M. and submitted a round trip reservation request for a Punta Gorda departure in December with a return from Kalamazoo, MI. We are suppose to receive an e-mail letting us know if the flight reservation has been accepted. It has been 48 hours and no response. We have tried to call Direct Air numerous times and "all circuits are busy". We have sent e'mail contacts through the web site and no response. Our next move if we do not hear from this company in the next 24 hours is to cancel the charges. This whole situation leaves me wondering how this company does business. They obviously are understaffed and are totally lacking in customer service. I do not recommend doing business with this airlines.
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