USAphotonation Complaint - Bait & Switch - Digital Camera
A warning to future buyers. I also did not bother to read the reviews of this company before I first placed my order. To be fair, after driving me crazy the coustomer service DID cancel my order without any problems, questions or hasselS.
Now the problem, after doing my research and getting prices of "Froogle" USAPhotonation had the best price. I even called and asked if the camera I wanted was "New" or referbished and was assured that the camera was "new". I placed my order on the 14th as I needed the camera (for my mother) by the end of the month. Six days after the order was placed the company called my home and tried to convince my wife that I NEEDED more stuff. First my wife did not even know I ordered a camera (what if it was a surprise) but when she told them that I knew what I wanted and to just send the camera "as ordered" she was told it would be a two week back-order.
My wife called me at work and just told me there would be some sort of delay. I called USAPhotonation and was run through a major "sales pitch"! First that good price they had posted was ONLY for the camera, no instruction, no cables no nothin' but the camera and for a mere $70 more I could get "everything" that should have been in the retail box. I should have known better-I buy on-line so I can make an informed choice. The tactic was "high pressure sales" and my big mistake was I said will it ship today! I was assured it would be sent TODAY and as I was at work I said fine. Next day I went to check my on-line order and it did not show it as sent. I called and was told it would ship today for sure!! The next day I called again at 5pm and asked if my order went out and was again informed that it would go out the very next morning. I had enough, not to mention that the GREAT DEAL that had attracted me to the company had now turned into a so-so deal with what seemed like a good possibility the camera would NOT come in time.
Again, I will credit the Customer Service Dept for cancelling my order and sending me conformation of the same but I will never deal with this company again. I will also never break MY rule and allow a company to call for a change of order without allowing me to make a calm informed choice without a saleman playing me for a chump! That was my fault but I learned.
I went back to "Froogle" found another company with the same camera that I wanted (better "real" price) retail box with all the stuff and shipped that day as promised. DHL with a tracking number was provided and confirmed. This time from "getyourdigitalhere.com " so far so good.