Hotels.com Complaint - Price match gaurantee
As a frequent user of Hotels.com I made a reservation for a hotel in Amsterdam. At $350 per night. The Hotels.com website then showed a sees of reductions down to $270. I filled in their price match form asking for the new rate. Despite 4 requests and many emails they did not respond or honor my request.
I have also spent ages on the phone trying to get them to honor their guarantee.
Sadly Hotels.com provides a lousy service and any user must recognize they do not offer a reliable or honest after sales service