Double Tree Hotel Complaint - Poor Service

Review by kindablue4 on 2011-09-13
While on vacation in route St Maarten, American Airlines cancelled our flight due to high winds to St. Maarten. Which forced us to stay in Miami until the next day, accommodations were made to stay at the Double Tree Hotel 1101 N. Road Miami Fl 33126. During our stay on the night of Sept 11th. My wife and I who are African Americans, went down to the bar to watch the tennis match. We waited for over 40 minutes and were not served by the bartender or waitress, although they served white guest around us. It was as though we were invisible, and to top it off the bartender, waitres & maitre d were Hispanic. After experiencing no service, we went to the restaurant were the food and the waiter were excellent. But the maitre d displayed the same sort of attitude with not even a thank you or acknowledgement after our dinner.
Comments:4 Replies - Latest reply on 2011-09-13
Posted by deesinclair on 2011-09-13:
Your complaint is with the bar of the hotel, but the resturant was excellent? Is the bar part of the resturant or was it part of the lobby? Honestly, having been a bartender/waiter for many years, I believe the people they were serving are probably regulars (or regulars to the tennis match-ups) and tip extremely well. Not giving them an excuse, but I don't think it was a racial thing. I would have complained immediatley to the front desk. I would have told them exactly how long you waited and what happened. You can do it now, but it should hve been done while you were there. It's easier to get results if the incident just happened and you are there to point out the poor waiter/tress.
Posted by SteveWiginowski on 2011-09-13:
What happened when you asked the bartender for a drink? Often times people will go to a bar to watch a sporting event, just as you had, and not order anything. You have to speak up sometimes and ask for something if you want it. After a few minutes, it would have been a good idea to try to get the bartender's attention.
Posted by Old Timer on 2011-09-13:
I can't vote on a comment but I give Steve a +10. I am white and have had to wave an arm or something to get service at my own haunts. Often they think you're fine, just blabbing away with frineds and don't need anything.

I doubt a large DoubleTree would play the race card, on purpose anyway.
Posted by kinthenorthwest on 2011-09-13:
Strange??? to say the least...
Old Timer has a point though..T
here was a time I used to frequent bars with friends for games.
Service was not as good during games as other times,espeically the big or really exciting games.
Actually I think the bartender and cocktail waitresses mind was more on game than service..

Im with oldtimer..Steve you deserve a +10.

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