Double Tree Hotel Complaint - Poor Service
While on vacation in route St Maarten, American Airlines cancelled our flight due to high winds to St. Maarten. Which forced us to stay in Miami until the next day, accommodations were made to stay at the Double Tree Hotel 1101 N. Road Miami Fl 33126. During our stay on the night of Sept 11th. My wife and I who are African Americans, went down to the bar to watch the tennis match. We waited for over 40 minutes and were not served by the bartender or waitress, although they served white guest around us. It was as though we were invisible, and to top it off the bartender, waitres & maitre d were Hispanic. After experiencing no service, we went to the restaurant were the food and the waiter were excellent. But the maitre d displayed the same sort of attitude with not even a thank you or acknowledgement after our dinner.