Bank of America Complaint - Nightmare and Frustration Abound with Band of America
My home was destroyed by fire two months ago. I am a single mom with three kids and all we want is to be in a home again.
Insurance check was sent to BofA. Made plans to rebuild. Every time I phone BofA I get a different person who has a different answer to the same questions. The following is a true example of my frustration and nightmare: BofA provides a list of paperwork they require. I get everything on the list and call them. They say to fax it over which I do. Then I am told I have to wait 24 to 48 hours for them to verify that they received the fax. I call them two days later and they state that they did not receive some of the forms. I resend them and wait another two days. In the vast wastland called BofA the paperwork dissappears. I fax it over a 5th time. Meanwhile two weeks have passed and the builder and modular home company are just waiting for the check from BofA. I phone them again for follow up.
At this time I fax a W-9 form for the 6th time. I am told that when they receive the form it will take 4 days for them to verify the Federal ID number of the company. Then once this is done it will take another 4 to 5 days for them to issue the first disbursement check to the modular home company. Everyone on my end is ready to go but is waiting on BofA.
I could be in my home within 4 weeks. Contractor and modular home company are working in tandem like clockwork. Because of BofA's work proccesses we will be lucky if we are in the home in 12 weeks. What is wrong with this company. All of this over processing is not only a waste of money but a waste of time. No wonder they are in trouble and laying of 10% of their workforce. Yikes.... this may delay the processing of my check for another decade!!! By the way the employees on the phone are very nice but this means nothing when you can't get the service you need.